Orders and refunds
Trace payment routing, Shopify sync, and eligible refunds.
Updated July 29, 2026On this page
- At least one Funnel payment attempt
- Operations role or higher for refund actions
The order page is the commerce trace for a purchase. It combines customer details, cart images, addresses, routing decisions, subscriptions, and refund state. Open the linked payment operation when you need the complete multi-attempt execution path.
Review an order
Open the order
Open Orders and select an order row. Status is a processing outcome and cannot be edited directly from the list.
Verify the cart and customer
Review product images, names, quantities, prices, the selected delivery option, and billing and delivery addresses. Subscription items retain their Plan reference, recurring product price, and recurring delivery amount from the customer session's pinned runtime revision.
Trace the payment route
Payment attempts show the MID, provider response, router, pool, transaction type, amount, and routing reason. Use this evidence before changing gateway configuration.
Refund eligible payments
Use Refund order for an approved, refundable provider transaction. Recurrify calls the original gateway API and updates recorded refunded amounts after the provider accepts the request.
Order statuses
| Status | Meaning |
|---|---|
| Paid | The checkout payment was approved |
| Failed | Payment processing did not approve the order |
| Refunded | Recorded payment amount was refunded through the gateway action |
Refund and sync actions own their state transitions. Direct status editing would hide whether the provider or Shopify actually accepted the operation.