Orders and refunds
Trace payment routing, Shopify sync, and eligible refunds.
Updated July 17, 2026On this page
- At least one checkout payment attempt
- Operations role or higher for refund actions
The order page is the payment trace for a purchase. It combines customer details, cart images, addresses, routing decisions, subscriptions, refund state, and server-side Shopify Reverse Sync state.
Review an order
Open the order
Open Orders and select an order row. Status is a processing outcome and cannot be edited directly from the list.
Verify the cart and customer
Review product images, names, quantities, prices, shipping method, and billing and shipping addresses. Subscription items appear alongside Shopify products with their own plan identity.
Trace the payment route
Payment attempts show the MID, provider response, router, pool, transaction type, amount, and routing reason. Use this evidence before changing gateway configuration.
Check Reverse Sync
For checkouts with Reverse Sync configured, the order page reports whether it is enabled, its mode, Shopify order ID and name, or a current sync error. Manual mode provides an explicit sync action.
Refund eligible payments
Use Refund order for an approved, refundable provider transaction. Recurrify calls the original gateway API and updates recorded refunded amounts after the provider accepts the request.
Order statuses
| Status | Meaning |
|---|---|
| Paid | The checkout payment was approved |
| Failed | Payment processing did not approve the order |
| Refunded | Recorded payment amount was refunded through the gateway action |
Refund and sync actions own their state transitions. Direct status editing would hide whether the provider or Shopify actually accepted the operation.