Customers

Inspect purchase history, spend, and subscription state.

Updated July 17, 2026
On this page
Before you start
  • At least one checkout attempt or imported customer record

Customer records connect orders and subscriptions to one shopper identity. Customer status and spend are derived from stored commerce activity rather than edited as arbitrary labels.

Inspect a customer

Find the customer

Open Customers and search by name or email. Use total spend and subscription status to prioritize the record you need.

Customers page with names, emails, spend, and subscription status
The customer table combines identity with calculated paid spend and subscription state.

Open the customer record

Select a row to inspect profile details, linked subscriptions, and order history. Choose an order ID to open its payment and routing detail.

Customer fields

FieldSource
Name, email, phone, countryCheckout customer details
Total spendSum of paid orders for the customer
Subscription statusCurrent linked subscription state, or None
OrdersOrders whose customer ID matches the record

Common issues