Disputes
Track chargeback deadlines, evidence, and case outcomes.
Updated August 10, 2026On this page
- A gateway dispute or chargeback
- The Disputes read permission to review cases
- The Disputes write permission to record cases, change status, or add evidence
Payments → Disputes is the merchant case log for chargebacks. It keeps the gateway case identifier, amount, response deadline, linked commerce records, status, and evidence together. Cases are ordered by response deadline so urgent work appears first.
Record and work a dispute
Record the gateway case
Choose Record dispute and copy the gateway, case ID, amount in cents, currency, reason code, response deadline, and optional customer, order, payment operation, and provider transaction IDs from the processor. A case starts in Needs response. Recurrify rejects duplicate case IDs for the same gateway and unknown linked record IDs.
Add evidence
Open the case and add a receipt, customer communication, proof of delivery, refund policy, service documentation, or other evidence. A title is required; the description and HTTPS document URL are optional. Recurrify stores the evidence entry and audit actor, not the contents of the linked external document.
Update the outcome
Move the case through Needs response, Under review, Won, Lost, Accepted, or Closed as the gateway case changes. Needs response always requires a deadline. Final states record a close time; reopening clears it.
The current dispute page is a case and evidence log. Submit the actual response in the processor portal before its deadline, then reflect the resulting state in Recurrify.